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Help and support

Welcome to our help & support page! Here, you'll find answers to frequently asked questions, how to contact roadside assistants in case of breakdowns and our support teams to assist with queries regarding reservations, Hertz Gold+ , post rental inquiries or damage claims.

Booking information

Roadside assistance
For immediate support in case of breakdowns or any assistance needed during your journey. (update text to include that this is included in with your booking
Phone: 0800 633 611
Call now

Contact us

For further assistance please reach out to our dedicated team.

Reservations
To book or change
Phone: 0800 888 753 or 0800 654 321
Email: customercaresales@hertz.com
Hours of Operation
- Monday-Friday: 07:00-midnight (AEST)
- Saturday-Sunday: 07:00-21:00 (AEST)
Hertz Gold Plus Rewards
Phone: 0800 921 460
Email: nzgold@hertz.com
Customer service
For past rentals only
Phone: 0800 921 460
Email: nzhertzcustserv@hertz.com
Hertz claims management
For New Zealand damage claims only
Phone: 0800 633 611
Phone: 09 966 9973
Email: hcmclaimsnz@hertz.com

Help and support

Booking information

When collecting your rental car

Before driving off

Copy of Receipt

Bond / Deposit

How do I pull up a Reservation when I don't have the confirmation number?

Minimum age to rent car

Card Surcharge

Drivers License Requirements

Method of Payment

Age Restrictions

Child Seats

Hertz NeverLost – New Zealand

Ski Equipment New Zealand

Fees and Surcharges

Roadside assistance

Contact us

Reservations

Hertz Gold Plus Rewards

Customer service

Hertz claims management